Frequently Asked Questions
Plants that we indicate as Native are straight species (N) or cultivars (NC) of straight species that are native to North America, most often the Eastern US. Please ask for its range if you need to be certain a plant meets specific project needs for restoration or conservation.
Yes, we offer volume discounts based on your total purchases from Jan 1 to Dec 31 of the prior year excluding tags and freight. Discounts are on plants only. We offer 4 levels of discounts as follows:
Silver: You become a Silver Partner when your total annual purchases are $24,000.00. You receive a 5% discount on every order you place.
Gold: You become a Gold Partner when your total annual purchases are $36,000.00. You receive a 7% discount on every order you place.
Platinum: You become a Platinum Partner when your total annual purchases are $55,000.00. You receive an 8% discount on every order you place.
We charge freight on a per mile basis. The mileage is calculated one-way from your door to ours @ $1.75/mile. We will charge a fuel surcharge if diesel prices exceed $4/gal. Currently that surcharge is $0.34/mile for a total freight cost of $2.09/mile.
There is no minimum for pick-ups or FedEx. Our delivery minimum is $1000 during Spring & Fall and $800 during Summer & Winter. Freight will be added to all delivery orders.
We hold orders for 2 weeks from the date the order was placed. We encourage retailers to order from the current availability and receive the order within the same week if possible. This ensures that the plants meet quality standards and have 1 to 2 weeks of shelf life.
Yes, we can set up a tour. Please call or email sales@plantworksnursery.com to schedule.
No, we are not able to offer mixed flats. Our flats are sold as full flats unless it is the end of the crop and only a partial flat remains.
No, we do not close for lunch. Our employees have staggered lunches so that we can continue to serve pick up customers. Be patient if you do arrive between noon and 1pm as our available pick up crew is smaller.
No appointment is required to pick up your order. During peak seasons we can have multiple customers here at the same time, so calling ahead to let us know you are on the way will get you in the queue for our next available puller. We do not pre-pull orders, so please be patient if multiple people are here at once as we have a limited pick up pull crew.
No, we do not allow customers to walk the nursery. We have a lot going on around the nursery and want to keep everyone safe. And, some of what you see is already booked and not available. We do have pictures of our top picks highlighted weekly on the website as well as have a display at the front office to showcase some of our plant material. We have high quality standards and will share any notes if anything you request doesn't meet them.
We accept all major credit cards, cash, check and ACH.
We service North & South Carolina and Virginia weekly with our fleet of box trucks. We are able to facilitate broker trucks for Georgia and the Northeast.
Yes we do offer terms. Please complete and return the Credit Application to accounting@plantworksnursery.com. Please be sure to include emails or fax numbers for your references. We require response from at least 2 of the 3 to being the approval process.
Sorry, at this point we only ship to the contiguous 48 states via FedEx.