How to Order
WHOLESALE TO THE TRADE ONLY
As a wholesale supplier, Plantworks provides finished plant materials. Plants are sold only in complete flats of the quantities listed. We are not able to mix varieties within flats.
Orders may be placed by:
Email -sales@plantworksnursery.com
Phone - 919-732-6594
Fax - 919-732-1634
OFFICE HOURS
Regular Hours are Monday - Friday 8:00 am to 4:30 pm
Pickups 8am to 3pm Monday through Thursday and 8am to Noon on Friday.
Summer Hours are Monday - Friday 7:00 am to 3:30 pm
Pickups are 7am to 2pm Monday through Thursday and 7am to noon on Friday.
AVAILABILITY
Our availability is updated weekly during the Spring and Fall, and bi-weekly during the Summer and Winter. To receive our weekly availability updates via email, please send your request to sales@plantworksnursery.com, or call us at our office.
ORDER DETAILS
Minimum Order: There is no minimum for pick-ups and a $1000.00 minimum for delivery on our trucks.
Contract Growing: If you do not see a plant or size that you need, we will be glad to give you a quote to custom grow your order. Depending on the request, we may need several weeks, to several months, notice. We ask that you take delivery of the plants when they are ready and we do require a 25% non-refundable deposit. Please call or email with any questions or requests. Maintenance fees may be added.
Order Deadlines: All orders and changes to orders must be received by noon two days prior to delivery. If we deliver to you on Wednesday, we need the order by Monday at noon.
Substitutions: We hope to provide the plant you requested in the size that you want. There are times when weather and growing conditions affect production. We will suggest a different size or similar plant if possible.
TAGS
Plant Picture Tags: For our retail customers, each tray contains at least one 6" x 3/4" white stick tag with the plant name printed on it. Picture tags will accompany most plants except for groundcovers. Our 2.5" 32 count trays come with 4 picture tags. (if you would like additional tags they can be purchased for $.20 each) If a picture tag cannot be provided, white stick tags willl be placed upon request.
Price Tags: We offer price tagging to our customers whom wish to have their plants pre-priced before delivery. At the begining of the year we will ask you to fill out a spreasheet with your retail pricing for each plant, along with SKU# (if needed)
1"x 6" white stick tags are $.15 per tag and our 1.75"x 2.75" sticker tags are $.25 per tag.
TERMS AND CONDITIONS
Plantworks provides finished plant material to the trade. Our current price list supersedes any previous pricing. Prices are F.O.B our nursery and are subject to change without notice.
Payment: We accept all major credit cards, cash or check. You may also fill out a credit application to request Net 30 terms. All accounts are COD unless a credit application has been recieved and approved. A service charge of 1.5% per month is added to all past due accounts. For accounts that are past 60 days, terms are COD only. All available discounts will be forfeited until the account is current. There will be a $40 charge for returned checks.
Cancellations: Orders can be held for two weeks from the date in which the order was placed. After two weeks, plants will be returned to open availablity and a 25% re-stocking fee will be charged.
Guarantee: Plantworks guarentee plants to be true to name and in healthy growing condition when shipped or picked up. Due to environmental and planting conditions, we cannot guarentee the life and productivity of any plant. We will gladly correct any mistakes made by us.
Claims: All claims must be made within 48 hours of delivery or pick-up. We are not liable for the productivity of the plant(s) once they are planted as we have no control over their care once they arrive on-site.
CUSTOMER PICK UP
Pick-ups must be completed by 3pm (2pm during summer hours) Customers will not be allowed onto the nursery grounds after these hours due to scheduled spraying, Orders are not pulled in advance as we do not currently have a staging area. If you are driving a large truck and or trailer or semi, please call us in advance and schedule a loading dock pick-up as your vehicle will not fit on our nursery lanes.
SHIPPING METHODS
Boxed Shipments: There is no minimum for box shipment. Small orders will be shipped via FedEx Ground. Plant trays are boxed with cardboard inserts to hold the plants securely. Plants can be shipped one to three trays per box, depending on the type and size. Gallons and tender annuals do not box/ship well. Packing charges are at FedEx cost. We ship FedEx Monday-Wednesday to have your plants arrive before the weekend. Please open your boxes immediatly upon arrival.
Pallet Shipments: Large orders that cannot make it onto a truck route can be shelved on wooden racks and wrapped for delivery on a common carrier. Your location must be accesssible by tractor trailer and you must have a forklift or loading dock. If requested, trays can be boxed and palletized. We ship common carrier Monday-Wednesday to aim to have your plants arrive before the weekend. Please open your boxes immediatly upon arrival.
Plantworks Delivery Truck: For orders that meet the $1000.00 minimum, we offer delivery on our 26' box trucks Tuesday - Friday. We ship on rolling racks and unload the plants via a lift gate or loading dock at your location. Racks are returned to us on the truck. We ask for assistance in the unloading of your order upon delivery. The charge for our driver to unload without assistance is $25.00 per hour. Freight charges do apply. We have a general guide for routing, but trucking schedules can change rapidly. We encourage you to plan ahead and start your orders when you have recieved our availaiblity, so that you can let us know when you would prefer to have your delivery. Delivery days are subject to change depending on volume of orders and available truck space. If your location is not listed, please call us to see when a truck will be near your area. Off season delivery days may change due to consolidating routes for more efficient trucking.
